Support

I forgot my passcode. Can you reset it?

No one can: your vault is encrypted with a key only your passcode or recovery key can unlock. On the lock screen, tap "Forgot passcode?" and enter the 24-character recovery key you saved during setup, then choose a new passcode in Settings.

How do I move my vault to a new iPhone?

With Sealkeep Pro, turn on Encrypted iCloud backup in Settings. On the new iPhone, install Sealkeep, tap "Restore from iCloud backup" and enter your passcode or recovery key.

How do hidden vaults work?

In Settings › Hidden vaults, create a vault with a different passcode. Entering that passcode on the lock screen opens it instead of your main vault. Nothing in the app shows how many vaults exist.

How do I restore my Pro purchase?

Pro is tied to your Apple Account, not to an account with us. Open Settings in Sealkeep and tap "Restore purchases".